HIPPA Compliance Policy

Last Updated: 1/24/2025

Although Front Door Healthcare is not a covered entity under the Health Insurance Portability and Accountability Act (HIPAA), Front Door Healthcare is committed to protecting the privacy and security of your Protected Health Information (PHI) by following HIPAA standards and all other applicable laws. This policy outlines how we ensure the confidentiality, integrity, and security of your PHI, how we handle the information you voluntarily share with us, and your rights regarding that information.

1. Voluntary Sharing of Information

The information you provide to Front Door Healthcare is voluntarily shared. We request health-related information from you in order to deliver the best possible services, such as helping you find appropriate healthcare providers, assisting with insurance appeals, and answering questions about medical billing.

• Your Right to Refuse: You have the right to decline to share any information we request. If you choose not to provide certain details, we will still do our best to assist you; however, please understand that withholding information may impact the quality or completeness of the services we can provide.

• Potential Impact of Declining to Share Information: When you share more comprehensive and accurate information with us, we can better assess your situation and offer more tailored services. If you decline to share certain PHI, it may limit our ability to fully assist with healthcare navigation, billing questions, or appeals, as we may not have enough context to address your specific needs.

2. How We Protect Your PHI

We use a range of physical, technical, and administrative safeguards to ensure the confidentiality, integrity, and security of the PHI you voluntarily share with us. Our protections include:

• Encryption: We use encryption protocols to secure your information both in transit and at rest.

• Access Control: Only authorized personnel with a legitimate business need are allowed to access your PHI.

• Training and Awareness: All staff members who handle PHI receive regular training on compliance with this policy and the importance of protecting patient information.

• Monitoring and Auditing: We regularly audit and monitor access to PHI to ensure compliance with this policy and promptly detect any unauthorized access or breaches.

3. How We Use Your PHI

The PHI you voluntarily provide may be used for the following purposes:

• To assist in scheduling appointments with healthcare providers that fit your needs.

• To support education, appeals or inquiries with your health insurance company.

• To help you understand your healthcare benefits and coverage options.

• To answer your questions related to medical billing and payment.

We will only use your PHI for purposes directly related to your care and the services we provide. We will not use or disclose your PHI for any unrelated purposes without your explicit written consent, except as permitted or required by law.

4. Your Rights Regarding PHI

We grant you the right to the following:

• Right to Access: You can request access to the PHI we maintain about you at any time.

• Right to Request Amendments: If you believe your PHI is incorrect or incomplete, you can request that we amend it.

• Right to Restrict Use and Disclosure: You can request that we limit the use or disclosure of your PHI, though this may affect our ability to provide certain services.

• Right to Revoke Consent: You may revoke your consent for us to use your PHI at any time, but this revocation will not affect any actions we have already taken based on your previous consent.

To exercise any of these rights, please contact us FrontDoorHealthcare.com.

5. Breach Notification

In the event of a breach of your PHI that compromises its privacy or security, we will notify you promptly. We will also take immediate steps to mitigate any potential harm and prevent further unauthorized access.

6. Compliance with Legal Requirements

Although not required, Front Door Healthcare voluntarily adheres to all applicable HIPAA requirements to safeguard your PHI. We conduct regular reviews of our policies, procedures, and security measures to ensure compliance and to protect your health information.

7. Contact Information

If you have any questions or concerns about how we handle your PHI or if you would like to file a complaint, you can contact our HIPAA Compliance Officer at:

FrontDoorHealthcare.com